Last updated: February 28, 2025
To help Be Underwater run smoothly and cover the cost of services, we charge a commission fee of 10% on each booking. This fee is automatically deducted from the total payment before the payout is sent to the dive center bank account.
We use Stripe to secure payment. Dive centers must set up a Stripe account on their profile (free) and add their details and bank account to receive payouts. Please ensure the information provided is accurate and up-to-date to avoid any delays in payment. Bank account details can be updated directly from your account settings.
Payouts are processed two days after the diver completes their experience. This allows us to verify the completion of the booking and ensure smooth transactions for all parties involved.
The 10% commission is calculated from the booking total, which includes the price of the experience and any additional fees charged by the dive center. This amount is deducted before the payout is transferred to the dive center.
Be Underwater covers all Stripe payment processing fees, ensuring that dive centers receive their full payout after the 10% commission deduction. There are no additional transaction costs for dive centers.
Here’s an example to illustrate how payouts work:
- Dive centers are responsible for ensuring their bank details are correct to avoid payout delays.
- Payouts are subject to local bank processing times, which may vary.
- We reserve the right to modify the commission rate with prior notice in accordance with our Terms of Service.
If you have any questions or concerns regarding payouts, please contact us. Our support team is here to help.