Last updated: August 28, 2026
This policy explains what you agree to when making a booking through Be Underwater. It supplements our Terms of Service.
You confirm that all guest details you provide — including name, date of birth, nationality, dive experience, and certifications — are accurate and complete. Incorrect information may result in the dive center declining or cancelling your booking.
For courses and dives that require certification, you may be asked to upload a photo of your certification card during checkout. This document is shared securely with the dive center so they can verify your eligibility before approving your reservation.
You must hold a valid certification appropriate for the activity booked. The dive center may request additional proof or refuse service if requirements are not met.
Diving accident insurance is mandatory in most locations and strongly recommended for all scuba activities. Standard travel insurance often does not cover hyperbaric treatment, emergency evacuations, or diving-specific incidents.
You may indicate whether you have diving insurance when booking. If you do, you can optionally upload your policy for the dive center to review. Be Underwater readers can save 10% on specialized coverage through our partner Dive Assure.
Full refunds are generally issued for cancellations made at least one week before the activity start date, subject to the listing's refundable or non-refundable terms shown at checkout.
Non-refundable listings may charge your card immediately. Refundable listings may authorize your card at booking and capture payment closer to the activity date. If your card does not support delayed charges (for example, most prepaid cards), you may choose to pay in full at booking instead; the same cancellation policy applies, and if the dive center does not accept your booking you are refunded in full automatically. No-shows are not eligible for refunds.
Liveaboard bookings follow their own payment schedule. When you book, no payment is taken — your card is securely saved with our payment provider and the operator must first accept your booking. Once accepted, payment is collected automatically from your saved card as follows:
You can cancel a liveaboard booking free of charge at any time before the deposit is collected — that is, up to 2 months before departure. After a payment has been collected, amounts already charged are non-refundable. The exact charge dates and amounts for your trip are shown at checkout and on your reservation details page.
Many bookings require dive center approval. The center may accept, reject, or propose alternative dates based on your certification, experience, equipment needs, and availability. Payment timing depends on approval status and how far in advance you book.
You are responsible for ensuring you meet all health, fitness, and experience requirements before participating. You participate in diving activities at your own risk. Be Underwater is a booking marketplace — we are not a dive operator and do not deliver in-water services.
Certification photos and insurance documents you upload are stored securely and shared only with the dive center associated with your booking, for verification purposes.
If you experience an issue with your booking, contact us at beunderwaterapp@gmail.com within 14 days of the activity date. Include a written description of the issue and any supporting evidence such as photos, messages, or receipts. We will review your case and respond within 7 business days.
Questions about a booking? Contact us at beunderwaterapp@gmail.com or message the dive center through your reservation details page.